FAQs
Support: How Tourwriter helps you
In this article, we'll walk through the multitude of ways the Tourwriter team is here to support you in every step of your Tourwriter journey. Reach out to Support Help Centre: Access our self-service knowledge base anytime via the in-app help button ...
Enquiries
Coming soon!
Add a traveller to your itinerary
How to add a traveller to an itinerary Overview You can add the travellers to your itinerary at any stage of the build process. Adding the travellers to an itinerary enables you to easily share the itinerary directly with the traveller using the ...
Itinerary Hero Image Size
What size should the itinerary hero image be? We recommend an image size of 2200×1000 pixels. This dimension ensures your image looks impeccable across devices. When viewing an itinerary, the image width will resize to 1170 pixels, ensuring quick ...
Product inclusions
How to add inclusions to your product within a supplier Overview Once you have completed the product setup within a supplier - as series of new tabs will appear next to the 'Setup' tab. These new tabs give you the ability to enter a description, ...
Create a login
How to create a login with Tourwriter Overview To get started creating a login with Tourwriter head to https://app.tourwriter.com/sign-up. Click here to view an interactive product tour of how to create a login with Tourwriter.
Upgrade from your free trial
How to upgrade from your free trial to a paid plan Overview You're ready to upgrade from a free trial to a paid plan - how exciting! If your free trial is still going, you can simply login and complete the process within your Tourwriter portal. If ...
Managing your licences (adding users)
How to manage your licence numbers to increase or decrease your team's users Overview You can increase and decrease your team's users at any time from within Tourwriter. If you're a pro or premium annually paying customer you will not receive a ...
How to update your credit card
Update your credit card To update your credit card, first click on organisation. Next click on settings. Scroll down till you reach the manage subscription area. Click on the pencil next to credit card. Enter your credit card details. Click update ...