FAQs
How do I cancel a booking?
You can send a booking cancellation email to a supplier in the same way you send a booking request (select the item > Send booking > Cancellation request). The supplier can respond confirming the cancellation and whether or not there is a fee. The ...
Can suppliers respond to a booking request without a login?
Yes, suppliers do NOT require a login to respond to booking requests. Booking emails contain a 'respond to request' button which directs the recipient to a web address. They do not require login credentials to access the web page and can respond to ...
Can I change the email booking emails are sent from?
Booking emails are sent from bookingsystem@tourwriter.com. This cannot be changed, however, you can customise the emails and control where replies go. The reply-to address on each booking email defaults to the logged-in user's email address, but you ...
Can I customise the supplier booking emails?
Yes, you can customise all booking emails via your organisation settings (Organisation > Defaults > Supplier booking emails). You can configure... Reply-to address: set a specific email address for supplier replies to go to (defaults to the logged-in ...
What is the difference between Public and Private itineraries?
When sharing a live itinerary, you can choose between two methods: Public link: anyone with the link can view the itinerary — no login required. This is the quickest way to share proposals with travellers and you can add the links to your website. ...
How can I customise the itinerary?
The best way to customise your itineraries is by editing your brand (Organisation > Customise > Brands). When editing your brand you can change the company display name, colors and font. You can also add your logo and a hero image. You can create ...
How do I structure my suppliers, products and rates?
The structure for the suppliers follow a layered approach as below. Supplier > Product > Option > Rate Periods Supplier = the company/organisation Product = the service they sell Option = how the services are sold This is a fixed three-layer ...
Why my booking has a warning saying "No associated rates"?
A warning icon and message ("no associated rates") will be displayed on the Pricing page of an itinerary if you don't have a valid rate period covering the days of the trip. You can double check and create rate periods on the 'Rates' page of each ...
How to update your credit card details in Tourwriter?
Update your credit card details. Learn how to update your credit card. To update your credit card, first click on organisation. Next click on settings. Click Manage Subscription button shown on top right section of the article. Click on the pencil ...
How does the pricing engine work (net, gross, commission and markup)?
Net = price paid to supplier Gross = sell price to traveller Markup = % added to Net to reach Gross Commission = an alternative display of the same margin You can switch between Markup %, Commission %, and Margin $ via the cog icon. When setting up a ...
When will the monthly fee be charged?
You will be charged the monthly fee on anniversary of your sign-up date. For example, if you signed up on the 14th of May, you'll be charged on the 14th of every month. Payment will be debited from the card linked to your account or an invoice will ...
Can you load a currency that is not listed in Tourwriter?
Yes, Tourwriter supports 170+ official currencies. You can select your chosen currencies in your Organisation setting (Organisation > Defaults > Currencies > Manage currencies). Virtual currencies like Bitcoin etc are not supported. For more ...
What happens when an itinerary becomes inactive?
An inactive itinerary cannot be edited and the public/private links are inaccessible. An itinerary becomes inactive automatically when the start date has passed AND it has not been confirmed. You can reactivate it by ticking the 'Confirm' checkbox. ...
What is the difference between postcard and final template?
Postcard is a visual, card-based layout with 7 display options per item/service — ideal for proposals. Final is a detailed list view where each item expands to show dates, times, options, and descriptions — better for confirmed itineraries. New ...
What happens to an itinerary that does not have prices added?
An itinerary with a sales value of $0 cannot be confirmed, which means booking functionality is unavailable. You can still build and share it — to hide the $0 from travellers, make sure no pricing display options are selected in the Pricing tab.
Who should I contact for help?
In this article, we'll walk through the multitude of ways the Tourwriter team is here to support you in every step of your Tourwriter journey. Reach out to Support Help Centre: Access our self-service knowledge base anytime via the in-app help button ...
How do I add a traveller to your itinerary?
How to add a traveller to an itinerary Overview You can add the travellers to your itinerary at any stage of the build process. Adding the travellers to an itinerary enables you to easily share the itinerary directly with the traveller using the ...
What is the recommend size of a hero image?
What size should the itinerary hero image be? We recommend an image size of 2200×1000 pixels. This dimension ensures your image looks impeccable across devices. When viewing an itinerary, the image width will resize to 1170 pixels, ensuring quick ...
How can I add inclusions to a product?
Overview Once you have completed the product setup within a supplier - as series of new tabs will appear next to the 'Setup' tab. These new tabs give you the ability to enter a description, locations and times, media, amenities, inclusions and ...
How do I add more users?
How to manage your licence numbers to increase or decrease your team's users Overview You can increase and decrease your team's users at any time from within Tourwriter. If you're a pro or premium annually paying customer you will not receive a ...