Can I change the email booking emails are sent from?

Can I change the email booking emails are sent from?

Booking emails are sent from bookingsystem@tourwriter.com. This cannot be changed, however, you can customise the emails and control where replies go.

The reply-to address on each booking email defaults to the logged-in user's email address, but you can change in your organisation settings (Organisation > Defaults > Supplier booking emails). If a supplier replies to a booking email their reply will go to the reply-to address, not to bookingsystem@tourwriter.com.

You can also customise emails, add personal touches and include your website/contact details.

For more information, please refer to setup your booking email settings and templates.

    • Related Articles

    • Booking email settings & templates explained

      Take control of your supplier communication from one place. Booking email settings let you set organisation-wide defaults for how emails are sent, who receives replies, and what information is included, so every booking follows the same process. ...

    • Setup your booking email settings and templates

      How to set up your default booking email settings and templates Overview The booking email settings is where you will setup the settings and templates that you will send to your suppliers with regards to bookings. Along with your general email ...

    • Can I customise the supplier booking emails?

      Yes, you can customise all booking emails via your organisation settings (Organisation > Defaults > Supplier booking emails). You can configure... Reply-to address: set a specific email address for supplier replies to go to (defaults to the logged-in ...

    • Making Bookings and Emailing Suppliers

      Manage all your supplier communication without leaving Tourwriter. Send booking requests, track confirmations, and update statuses across every service on an itinerary, all from one place. The Bookings tab Go to the Bookings tab on any itinerary to ...

    • How do I cancel a booking?

      You can send a booking cancellation email to a supplier in the same way you send a booking request (select the item > Send booking > Cancellation request). The supplier can respond confirming the cancellation and whether or not there is a fee. The ...