Tasks, Enquiries & More
Disable two-factor authentication
For release 25th August 2026 You can remove two-factor authentication from your account at any time. This means you'll only need your password to log in. Why you might disable 2FA You might want to disable 2FA if: You've lost access to your ...
Reporting in Tourwriter
Reporting gives you a live view of your itinerary and booking data, built to answer your questions rather than just display them. You can start from a ready-made report, change how it looks in a few clicks, or build your own from scratch. It can be ...
Enable two-factor authentication.
Two-factor authentication protects your account by requiring a one-time code in addition to your password when you log in. What is two-factor authentication? Two-factor authentication (2FA) adds a second verification step to your login. Even if ...
User Roles
Tourwriter has four user roles: Admin, Manager, Agent, and Traveller. Each role controls what a user can see and do within your organisation. The four roles Admin Full access to your organisation's data and settings. Admins can manage users, ...
Supplier Import via CSV – Field Requirements & Validation Guide
This guide explains how to correctly complete the Supplier Import CSV file to ensure successful validation and import into the system. The CSV template includes: Supplier-level fields Product-level fields Option-level fields Some fields are mandatory ...
Managing different languages in Tourwriter
Maintain and display itinerary content in multiple languages, catering to diverse markets. Key Benefits: Efficiency - Quickly translate itinerary descriptions and app labels without manual effort. Global Reach - Cater to international markets by ...
Create a task
Use Tasks to keep track of what you need to do and make sure nothing is missed. Create a Task You can create individual tasks within an itinerary or on the Tasks page. Click 'Create task' and record what needs doing using the fields below: Field ...
Archiving and Restoring Itineraries, Suppliers & More
The Archive and Restore feature lets you archive your itineraries, suppliers and products. You can also restore archived data at any point in time. You can omit an itinerary or a supplier from the main view and still recover it at a later time ...
Accessing Tourwriter in different languages
The primary language for Tourwriter is English however you can publish itineraries in a different Itinerary display language and Description language . More on these features can be found here. You can also use browser configuration settings to ...
Understanding your demo company
The demo company is your very own place to explore, learn, and practice using everything that Tourwriter has to offer. The demo company lets you test-drive everything that’s available in our most comprehensive plan. The Demo Company is fenced off ...
Reset your password
When you try logging in using your login credentials, but see the message The email address and/or password is incorrect, perform the following steps to reset your password:- Click Forgot Password as highlighted to be directed to the Reset Password ...
Duplicate Itineraries, Suppliers and More
The Duplicate functionality lets you copy several objects within Tourwriter. You can copy your Itineraries, Suppliers, Products and Options. The functionality lets you use an itinerary or a supplier as a template and base other itineraries or ...
Media Library
The Media library is your image repository. Access the media library to upload media content, update media names and tags or delete media from the library. Any images added to the Medial library can be associated to Suppliers, Products, Resources or ...
Traveller Enquiries
The traveller enquiry feature enables a User to triage new travel enquiries ready for the itinerary sales process. Users can capture new enquiries manually or use the inbuilt Online form. All new enquiries are stored in the Enquiries library ready to ...
Import Suppliers
The Supplier import feature lets you create a new Supplier by importing the basic supplier information, using a CSV file template. You can then manually create a Product for the newly imported Supplier. Suppliers for each supplier type are imported ...
Profile & footer
Your profile is where you can add your profile image, change your password. Grab your Classic key and set up fields that go on the itinerary footer. My Profile The Profile icon presents two subtabs, the My Profile subtab and the Footer Setup subtab. ...