Enable two-factor authentication.

Enable two-factor authentication.

Two-factor authentication protects your account by requiring a one-time code in addition to your password when you log in.

What is two-factor authentication?

Two-factor authentication (2FA) adds a second verification step to your login. Even if someone has your password, they cannot access your account without the one-time code from your authenticator app.

2FA uses time-based one-time passwords (TOTP), which generate a new six-digit code every 30 seconds on your phone. Your authenticator app never connects to the internet, so the codes are yours alone.

Which authenticator apps work with Tourwriter?

You can use any authenticator app that supports TOTP. Popular choices include:
  1. Google Authenticator
  2. Microsoft Authenticator
  3. Authy
  4. 1Password
  5. Other TOTP-compatible password managers
Download your chosen app to your phone before you start.

How to enable two-factor authentication

Step 1: Open your profile settings
  1. Log in to Tourwriter.
  2. Click the menu icon in the top right corner.
  3. Select My profile.
Step 2: Find the 2FA section
  1. On your profile page, scroll down to the Two factor authentication area.
  2. You'll see a message stating that you do not have 2FA enabled.
  3. Click Enable 2FA.
Step 3: Scan the QR code
  1. On the setup screen, you'll see a QR code and setup instructions.
  2. Open your authenticator app.
  3. Tap the button to add a new account (usually a plus icon or "add" button).
  4. Select "Scan QR code" from the menu.
  5. Point your phone's camera at the QR code on your screen.
  6. Your authenticator app will automatically add Tourwriter to your accounts.
Step 4: Can't scan the QR code?
If you cannot scan the QR code, you can enter the setup key manually:
  1. Tap the button to add a new account in your authenticator app.
  2. Select "Manual entry" or "Enter a setup key".
  3. Copy the setup key from the Tourwriter setup screen.
  4. Paste it into your authenticator app.
  5. Save the account in your authenticator app.
Step 5: Verify and complete setup
  1. Your authenticator app will now display a six-digit code for Tourwriter.
  2. Return to the Tourwriter setup screen.
  3. Enter the six-digit code in the verification field.
  4. Click Verify and enable.
  5. You'll see a success message. Two-factor authentication is now enabled.
What if I enter the wrong code?
If the code you entered is incorrect, you'll see an error message. Wait a few seconds for a new code to generate in your authenticator app, then try again.

How to log in with 2FA enabled

Once 2FA is enabled, logging in requires an extra step:
  1. Go to the Tourwriter login page.
  2. Enter your email address and password.
  3. Click Log in.
  4. You'll be prompted for your one-time code.
  5. Open your authenticator app and copy the six-digit code for Tourwriter.
  6. Paste the code into the prompt.
  7. Click Verify.
  8. You're logged in.

What if I lose access to my authenticator app?

If you lose your phone or delete your authenticator app, you won't be able to log in. Contact your Organisation admin or our Support team immediately so we can help you regain access to your account.
Disable two-factor authentication

If you need help, please contact our Support team via email (support@tourwriter.com) or live chat.