Understanding booking statuses and the relationship locking and supplier payments

Understanding booking statuses and the relationship locking and supplier payments

InfoStay in control of every booking from first enquiry to confirmation. Tourwriter's booking statuses automatically lock rates and create supplier payments at the right moment, so nothing slips through the cracks.

Default status

When you add an item to an itinerary, it is assigned the status Not yet requested. At this point no supplier communication has taken place, the price remains editable, and no payment obligations exist.

How statuses affect pricing

Most booking statuses include the item in the itinerary's total pricing calculations. Two statuses work differently:

  • Optional items appear in a separate pricing panel, outside the main totals.
  • Own arrangements items are excluded from pricing entirely.

Price locking and supplier payments

Some statuses are classed as booking cycle statuses. When you assign one of these, Tourwriter automatically locks the item's price, creates a supplier payment, or both. This protects confirmed rates and ensures payments are tracked from the moment a booking is made.

Complete list of booking statuses

Below is the full list of statuses and their default behavior.

Booking Status
Locked
Payments
Booking cycle
Not yet requested
No
No
No
Optional
No
No
No
Own arrangements
No
No
No
Availability Requested
No
No
No
Availability Confirmed
No
No
Yes
Availability Declined
No
No
No
Availability ProvisionalYes
No
Yes
Availability WaitlistedYes
No
Yes
Booking RequestedNo
No
No
Booking ConfirmedYes
Yes
Yes
Booking Confirmed from allotment
Yes
Yes
Yes
Booking DeclinedNo
No
No
Booking ProvisionalYes
Yes
Yes
Booking WaitlistedYes
No
Yes
Amendment Not yet requestedNo
No
No
Amendment RequestedNo
No
No
Amendment ConfirmedYes
Yes
Yes
Amendment DeclinedNo
No
No
Amendment ProvisionalYes
Yes
Yes
Amendment WaitlistedYes
No
Yes
Cancellation RequestedYes
No
No
Cancellation ConfirmedYes
No
No
Cancellation Confirmed with feesNo
Yes
Yes
Reconfirmation requested
Yes
Yes
Yes
Reconfirmed
Yes
Yes
yes


Returning an item to an earlier status

You can change an item back to an earlier or unconfirmed status at any time. If a price lock or supplier payment was created when the previous status was applied, you will need to remove these manually. All status changes are recorded in the booking history for reference.


Summary

  1. Not yet requested is the default status when adding an item.
  2. Not all confirmed statuses create supplier payments.
  3. Not all cancellation statuses lock prices.
  4. Supplier Payments and Price Locking are controlled independently.
  5. Change in Booking status will log the details in the Booking History.
  6. If the item is not in the Booking cycle and Prices are not locked, User can delete the item from the Build tab.

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