Troubleshooting login problems

Troubleshooting login problems

This article helps you to troubleshoot login issues in Tourwriter.

When you try logging in using your login credentials, but see the message The email address and/or password is incorrect, perform the following steps to reset your password:-

  1. Click Forgot Password as highlighted to be directed to the Reset Password grid where you are prompted to re-enter your email address.
  2. Enter your email address. An email with a reset password link will be sent to you. Note that the email address in the Email field is case sensitive. So ensure you enter the email address in the correct case.
  3. Click the link to be directed to the page to reset your password.

Note: If you do not see an email with the link in your inbox, check your spam folder. If you are a Gmail user check your Promotions folder as well.


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