Release notes and changelog

Release notes and changelog

Release 1.81.0

Find out what is in this release by watching the short release summary video. For more detail on each new feature check out the linked help file.


๐Ÿ”ฅ Agency payments now sync to Xero

Agency payments can now create and update draft Bill Payments in Xero automatically, so you no longer need to record agent commission payments twice. Turn on syncing from the Configure Xero integration dialog, then map your agency payment reference fields in Organisation โ†’ Accounting.

๐Ÿ”ฅ Default Postcard layout by product type

You can now override the system default Postcard layout for each product type in Organisation โ†’ Defaults โ†’ Product type defaults. Every new item of that type added to an itinerary uses your chosen layout automatically, so there's less formatting to do each time you build.

๐Ÿ”ฅ QuickBooks CSV export for supplier payments

The Export payments dialog now supports QuickBooks CSV, alongside the existing Xero format. Export your supplier payments in whichever format your accounting software expects.

๐Ÿ”ฅ Duplicate templates

Templates can now be duplicated directly from the Templates tab, just like duplicating an itinerary. Use an existing template as your starting point instead of building from scratch each time.

๐Ÿ’Ž Feature enhancements

Optional and own arrangements items are now visually distinct in the builder. Items with Optional or Own arrangements status now have a dashed border and a question mark icon in the builder, so you can identify them without switching to the pricing tab.

Copy agency data when duplicating an itinerary. Agency details, and agency pricing, now carry across when you duplicate an itinerary.

"Booking details" toggle added to sharing and exports. Choose whether booking details are included when you share or export an itinerary.

"Refresh all items" button added to the Final template. This brings the Final template in line with the existing Postcard behaviour.

Refreshed booking confirmation webpage. The design now matches the updated booking email template.

Turn private sharing on or off for an itinerary. This makes the private share consistent with public sharing. 

New sharing status column on the Itineraries tab. See public and private sharing icons at a glance, without opening each itinerary.

Xero credit notes now sync in real time. Incoming payment credits update in Xero immediately, rather than on a delay.

Clearer supplier names in the builder's Edit item dialog. This is also preparation for creating a new package feature in the not to distant future. 

Vamoos integration improvements. Attachments, notifications, and points of interest are now kept in place when you re-push an itinerary to Vamoos.


๐Ÿ› Bug fixes

  • Fixed the booking confirmation page showing an extra "0" when an itinerary has no travellers.
  • Fixed descriptions, notes to traveller, and inclusions not being pushed to Axus for some product types.
  • Updated Xero API permissions to keep your integration running smoothly ahead of upcoming changes from Xero.


Release 1.80.0

Find out what is in this release by watching the short release summary video. For more detail on each new feature check out the linked help file.


๐Ÿ”ฅ Restriction and cancellation policy alerts in more places

Product restrictions and cancellation policies now surface at more points in your workflow, so you're less likely to be caught out.

You'll now see restriction and cancellation policy alerts when:

  1. Adding add-ons to an item
  2. Editing item dates, including when dragging an item or an entire day to a new date
  3. Adding a template to an itinerary
  4. Changing itinerary dates
  5. Duplicating an itinerary

When restrictions apply, a summary dialog appears so you can review each one before deciding whether to continue.

๐Ÿ”ฅ Product type defaults

Admins can now set default settings per product type in Organisation โ†’ Defaults. The first option available is Hide from itinerary and inclusions. Set it once for a product type โ€” fees, for example โ€” and any new item of that type added to an itinerary will be hidden automatically. No more manually toggling it every time.

๐Ÿ”ฅ Refreshed booking emails

Booking request and booking update emails have been redesigned. The layout is more compact and consistent, supplier details are better organised, and the information that matters is easier to find at a glance.

๐Ÿ’Ž Feature enhancements

Optional and own arrangements items are now visually distinct in the builder. Items with Optional or Own arrangements status now have a dashed border and a question mark icon in the builder, so you can identify them without switching to the pricing tab.

Optional status is preserved when duplicating an itinerary. If your source itinerary has items marked as Optional, those statuses will carry across to the duplicate. Useful when using a sample itinerary as a starting point for quotes.

Xero credit note account code mapping. You can now map an account code for credit note payments in Organisation โ†’ Accounting. Previously, credit notes were pushed to Xero without account code mapping, requiring a manual update.

Pricing page now shows 0.00 instead of blank for items with no rates. Items added to an itinerary without applicable rates will display as 0.00 in the pricing table, itemised pricing, and itinerary summary export. The zeroes are muted to distinguish them visually from items with actual prices.

Updated Zoho Analytics data. Several improvements to reporting accuracy: agent margin is now calculated correctly when no agency is present, supplier name and product name are now populated for add-on items in the supplier payments table, and the analytics_agencypayments table now includes a Created_by_user column.

๐Ÿ› Bug fixes

  • Fixed agent margin and agent markup resetting to 0 for fee items after refreshing pricing.
  • Fixed Xero invoice references reverting to include a space after a payment was updated.
  • Fixed some French translations  related to the Optional and Own arrangements statuses and related labels.
  • Removed the "Unable to access on mobile" message. The message was inaccurate and caused confusion.
  • Fixed the dashboard to display better on smaller screens.


Release 1.79.0 

Find out what is in the June release by watching the short release summary video. For more detail on each new feature check out the linked help file.



๐Ÿ”ฅ New itinerary summary export default and more organisation defaults

Admins can now set defaults for more of the settings that would otherwise need configuring itinerary by itinerary. Less repetition for your team, fewer settings to chase down.
  1. Itinerary summary export. Set a default export template at the organisation level so agents aren't choosing from scratch each time.
  2. Itinerary preview template. Choose a default preview template for new itineraries across your organisation.
  3. Supplier margin type and product creation. Set your preferred margin type once, and configure whether new products are created automatically when adding suppliers. 

๐Ÿ’Ž   Feature enhancements ๐Ÿ’Ž

Cleaner view for completed itineraries. Warnings no longer appear on itineraries in a completed status. Once a trip is done, it's done.
Open supplier and agency websites in a new tab. A small addition, but one that stops you losing your place mid-workflow.
Booking fields now show consistently. A logic issue meant some fields only appeared on the itinerary final view once a booking was confirmed. That restriction has been removed, so what you see in the builder reflects what your client will see.
Product restrictions dialog. Updated design for a cleaner, more consistent look.
Terms and conditions in itinerary preview. The design has been refreshed to better match the overall preview presentation.

๐Ÿ› Bug fixes ๐Ÿ›

  1. Fixed own-arrangements items appearing in the filters on the itinerary pricing tab.
  2. Fixed optional bookings not grouping correctly by type in the itinerary summary export.
  3. Fixed the brand font not applying to introduction descriptions in the itinerary preview.
  4. Fixed a broken link to the help article for importing supplier rates.
  5. Fixed an edge case where the builder showed an incorrect number of nights.

Release 1.78.0

Find out what is in the May release by watching the short release summary video. For more detail on each new feature check out the linked help file.


๐Ÿ”ฅ New default itinerary export with refreshed Organisation settings

The Organisation โ†’ Customise area has been reorganised to  allow for the new default export settings and the default visibility and pricing settings now have there own dialog.
Most of the development work focused on standardising the visibility and export settings and enabling more granular toggle selections to hopefully create a more consistent approach across itinerary publishing options.


Additional enhancements that relates:
  1. Enhance the public sharing dialog by moving the GDPR notice and including a  *Copy link and save* button
  2. Move Terms and Conditions out of the footer
  3. Add "Refresh service" option to the Final template
  4. Add check-in instructions and cancellation policy as options in the Refresh publishing content dialog

๐Ÿ†•   New manager role 

A new "Manager" user role is available for team members, with permissions that sit between the Admin and Agent roles enabling non admin users to view and edit all itineraries, something Agent roles cannot do. The user edit/invite dialogs have been updated to support the new role. 


๐Ÿ†•   Add a pricing notes field to the pricing tab 

The Pricing notes feature helps users keep a clear record of why a price was adjusted for an item. This provides better visibility for internal users, other team members, and travellers by documenting the reason behind pricing changes. Pricing notes can be added directly within the Edit item price dialog and are visible from the Pricing tab, Price History, and also synced to Zoho for reporting purposes.


Additional enhancement that relates:
  1. Update to the itinerary item price and display price dialog design to make more space in preparation for combining with the new agent net field

๐Ÿ’Ž   Feature enhancements ๐Ÿ’Ž

  1. Update the dashboard to default to 12 months into the future
  2. Add option to view most recent itinerary notes first
  3. Allow accommodation items to have the same start and end date
  4. Allow creation of itineraries in the past
  5. Add hyperlinks for individual records in the enquiries, resources, contacts and agencies tables
  6. Add booking reference to the pricing CSV export
  7. Add "Save and add another" button for resources and templates in the add item dialog
  8. Update airline and airport data to use AirLabs API
  9. Update Axus integration with new airline and airport codes

๐Ÿ› Bug fixes ๐Ÿ›

  1. Fix unhelpful "Cancel" button
  2. Fix product times not being validated correctly
  3. Fix check-in time not being validated when creating/editing an item
  4. Fix multi-day items extending past the itinerary end date when dragged
  5. Fix handling of long names and titles without spaces
  6. Fix crash when importing suppliers from CSV
  7. Fix unexpected error banner after enabling an organisation feature
  8. Fix OldForm infinite loop/concurrency issue


Release 1.77.0

Find out what is in this release by watching the short release summary video. For more detail on each new feature check out the linked help file.


๐Ÿ†•   Optional and Own arrangements statuses 

We have added a new Own arrangements status and enabled this and the Optional status to treat itinerary items differently on the Pricing and Preview tabs. Both Optional and Own arrangements items are excluded from the Total pricing (but Optional items display prices in a new Optionals sections) and are clearly labeled in the Preview and exports so travelers know these are available but not part if the priced itinerary. Link to Optionals help page here and link to Own arrangements help page here.

๐Ÿ”ฅ  Update to the Flight type fields

To make flights consistent with standard flight systems we have added Airport locations to replace Destination and Arrival locations as well as splitting the Flight number field into Airline code and Flight number. The flight number field is backwards compatible so they old field still works.  Link to help page here.

๐Ÿ› Bug fixes and enhancements ๐Ÿ›

  1. Removed the start time from item titles in the โ€œFinalโ€ itinerary template 
  2. Default the โ€œMove bookings to new start dateโ€ checkbox to checked when changing the dates of an itinerary
  3. Add supplier ID column to itinerary pricing export
  4. Fix agents not being able to use itinerary templates created by other users

Release 1.76.0

Find out what is in this release by watching the short release summary video. For more detail on each new feature check out the linked help file.



๐Ÿ”ฅ  14 days before start date inactive status removed 

We have removed the function that 'automatically applies the inactive status 14 days before itinerary start dateโ€™. Itineraries now go inactive the day after the itinerary start date. To ensure an itinerary remains active and visible to travellers seelct the Confirm checkbox before the itinerary start date. Link to help page here

โœ๏ธ Organisation admins can now update User roles

An admin can now edit a User to assign them a User role and a Company role. 

๐Ÿ†•  Beta release of the Vamoos Travel App integration

A new integration with The Vamoos Travel App is now in Beta for customers who currently use Vamoos. The inactive Send to Vamoos option will be visible. When active you can connect your Tourwriter account to a Vamoos account enabling an alternative publishing option for your proposals and final itineraries. If you are interested in knowing more please contact your customer success manager. Link to help page here

๐Ÿ› Bug fixes and enhancements ๐Ÿ›

  1. Allow contributors to view itinerary pricing and payments timeline
  2. Fix service search not showing some suppliers after their location is changed
  3. Fix sometimes being unable to add a second product to an item
  4. Fix bulk updates in Xero causing some payments not to be updated
  5. Fix missing validation for invalid start and end times for multi-day items
  6. Fix error when changing itinerary dates in some situations
  7. Fix error when locking a payment before it has finished being created



Release 1.75.0

Find out what is in this release with todays release summary video. For more detail on each new feature check out the linked help file.


๐Ÿ“ Edit Item, Product and Option names in the Preview

We have added the ability to edit item product/option names on Preview tab. When editing the preview content for an item, the names for each product and option can now be edited. The edited product/option names will be displayed to travellers when sharing/exporting the itinerary. When refreshing an item, there are checkboxes to include/exclude the product/option names from being refreshed.  Link to updated help page here.

๐Ÿท๏ธ Refresh service function now granular

You can now refresh services in a granular fashion rather than only refreshing all via the Preview tab. To access you will need to be on the Preview tab for an itinerary in Postcard template. For the service you wish to refresh, click ... More and select Refresh service. Clicking the Refresh all checkbox will deselect all options and you can now select only the options you wish to refresh. Link to help page here.

๐Ÿท๏ธ Improvements to Axus sharing

The Share to Axus integration has been improved with added flexibility to show/hide supplier names when sharing an itinerary. Axus does not have a field to display the Supplier name except for accommodation types however you can now prefix the Item name field using the Send to Axus dialog. We have also added support for the new product types when sharing an itinerary to Axus. Link to help page here.

๐Ÿท๏ธ Improvements to Google Doc sharing

We have followed last months release of Google Docs by updating the integration to include the map, outline, full page items, full page images and attachments. These options all have an Exclude/Include toggle in the send itinerary dialog. Link to help page here.

๐Ÿ› Bug Fixes ๐Ÿ›

  1. Prevent itinerary currency from being changed when using "Fixed with dynamic net" pricing mode
  2. Fix item name not being set correctly when creating an accommodation item using the "Create service" button in the itinerary builder
  3. Fix itinerary exchange rates showing unused currencies after removing an item from the itinerary
  4. Fix pressing enter when editing prices saving the incorrect prices
  5. Fix new-lines in descriptions not being preserved when sharing an itinerary to Axus
  6. Fix accommodation website not being mapped to the correct field when sharing an itinerary to Axus
  7. Fix error when adding an item to an empty itinerary with agent pricing
  8. Fix itinerary total price not updating when deleting an item from the pricing page
  9. Fix product times, location, amenities, and product code being deleted when changing the product type

Release 1.74.0


๐Ÿ†• New Product Types

Weโ€™ve expanded the list of supported product types to make your itineraries even more flexible. You can now select from 13 new product types, including: Charter, Fishing, Helicopter, Museum, Scenic flight, Ski, Sporting event, Walking tour, Wildlife watching, Cruise, Cycling tour, Taxi, and Credit card fee. Each behaves like a familiar existing type โ€” for example, Cruise follows Ferry, and Taxi follows Transfer โ€” so you can keep working as you normally would.

๐Ÿ“ Export Itineraries to Word

You can now export itineraries to Word documents (.docx) from the Export menu.The layout is similar to the PDF export, and youโ€™ll find flexible configuration options to match your branding and preferences.Your exported document is compatible with Microsoft Word, Google Docs, and Apple Pages โ€” perfect for teams that like to customise their itineraries before sharing. (Note: Maps, Outline pages, and a few other PDF features are coming soon.) Link to help page here.

๐Ÿ“„ Share Itineraries to Google Docs

Our Google Docs integration is now available as well. Set it up once in Organisation โ†’ Integrations, choose your preferred Drive folder, and share itineraries directly from the Share menu. This makes it easy to collaborate on itineraries and edit them together online. (Like Word exports, Maps and Outline pages are coming soon.) Link to help page here.

๐Ÿ’Ž Other Improvements ๐Ÿ’Ž

  1. Filter rates by option name, rate period name, and rate period dates
  2. Quickly search for product types in drop-downs without endless scrolling
  3. Clearer and more helpful warnings for supplier payments

๐Ÿ› Bug Fixes ๐Ÿ›

  1. Fixed issue preventing supplier payments from refreshing after a booking was cancelled
  2. Fixed currency changes not automatically updating itinerary totals
  3. Fixed subtotal rows on the pricing page ignoring items without prices

Release 1.73.0


๐Ÿ’ฑ Currency Buffers

Exchange rates can be unpredictable. Now you can add a buffer (percentage) to protect your pricing against sudden fluctuations โ€” either on individual itineraries or automatically at the organisation level. Set a default buffer once at org level, and it will apply to all new spot rates. Existing itineraries start at 0% and can be updated manually. Link to help page here

๐Ÿ”ข Bulk Rounding of Item Prices

Tidy up your pricing in just a few clicks with bulk rounding. Round multiple item prices at once from the Update items menu on the pricing page. Choose the nearest value that works for your business (e.g. round up to the nearest $10).For itineraries with an agency, you can round agent prices instead of gross prices. Link to help page here

๐Ÿท๏ธ Edit Amenities & Inclusions

You can now edit item amenities and inclusions directly in the builder. This makes it easier to customise packages, highlight special arrangements, and showcase different inclusions for different customers โ€” all without leaving your itinerary. Link to help page here

๐Ÿค Agent Pricing

Weโ€™ve improved how pricing is displayed for itineraries that include agencies. Agent and total prices are now shown more consistently. Traveller-facing prices will always appear clearly as such, avoiding confusion when agents add markups or commissions. Link to help page here

๐Ÿ’นXero Integration is out of beta

Our Xero integration is out of beta and officially certified โ€” ready to streamline your accounting workflows. Pull your chart of accounts directly from Xero into your Tourwriter settings. Enjoy a faster, more automated connection between your itineraries and your accounts. Link to help page here

๐Ÿ’Ž Other Improvements ๐Ÿ’Ž

  1. Improved labelling of individual day rates when editing rate periods
  2. Option codes now appear on the supplier rates tab and in rates exports
  3. Fixed an issue where multiple add-ons were created for contiguous date ranges across multiple months.


Release 1.72.0

For a brief overview of the changes in release 1.72.0 check out the below release video. For more detailed information on each feature review the specific feature release video further down or click through to read the applicable help file.


๐Ÿ”ฅ Update  to the Edit agent total price dialog with Fixed options

The Fixed price logic introduced to Display price is now available for the Agent price too so you can now control whether the price is dynamic or fixed. Link to help page here.

โœ๏ธ Update to Private notes so they are also on the Build tab

Private notes can now be added or edited in multiple locations instead of just via the Booking tab. They are now available when adding or editing the Item details dialog accessed via the Build tab or the quick links on other tabs. Link to the help page here.

๐Ÿ”ŽEnable a Filter by option on the Pricing tab

Introducing a new filter by supplier or type on the Pricing tab to quickly review itinerary pricing. The prices dynamically sub total by currency to help manage costs and margins. Link to the help page here.

๐Ÿงฎ Display the totals for amounts columns on Supplier payments tab

The amount due and amount paid columns on the supplier payments tab now subtotal by currency to help you quickly review how close the file is to being reconciled. Link to the help page here.

๐Ÿ’ŽGeneral enhancements   ๐Ÿ’Ž

  1. Supplier search references and displays Tags in the search results
  2. Agency payments function now allow Agent user roles to create 
  3. We have added some more fields to Zoho Analytics integration

๐Ÿ›  Bug-fixes ๐Ÿ›

  1. Allow moving itinerary start date earlier than six months  **FIXED
  2. Locations are sometimes not displayed correctly  **FIXED
  3. New lines are not displayed in the cancellation policy in the itinerary PDF **FIXED
  4. On the itinerary footer, we are able to save empty fields **FIXED
  5. Crashes on older browsers when adding item to itinerary **FIXED
  6. MinimItineraryDetail table in ZA does not pull correct Agent_Margin value **FIXED
  7. Negative 0.00 Remaining Balance **FIXED

Release 1.71.0

For a brief overview of the changes in release 1.71.0 check out the below release video. For more detailed information on each feature review the specific feature release video further down or click through to read the applicable help file.


๐Ÿ”จ Enhanced location functionality in the builder

Introducing more flexibility when adding pick up or drop off locations in the itinerary builder so you are no longer restricted to those locations pre configured in the supplier.
  • Integration of Google Places lookup for more accurate and diverse location options
  • Ability to add custom locations for specific itineraries
  • Option to remove pre-filled supplier addresses
  • Further details added to the building itineraries help page - Link to the help page

๐Ÿ–ผ๏ธ Display price improvements

Further enhancement to the Edit display price function so you can now have a Fixed gross price whilst the Net price continues to dynamically calculate based on the total item prices.
  • New "Fixed with dynamic net" option with editing display price - Link to help page
  • Ensures display net always shows true net value while allowing gross adjustments
  • Addresses issues with specialists not updating display net when Item net prices change

๐Ÿ› ๏ธ Referral Commission Payments

Introducing an easy way to manage your supplier payments when the type is referral commission.
  • Ability to mark products (e.g., insurance) as referral commission items
  • Gross amount pushed to payments page for supplier payments
  • Commission reconciliation area added
  • Reporting capabilities for due and received commissions
  • Setup details included in the supplier pricing help page - Link to help page

๐Ÿ–ผ๏ธ Option Code Field

For those who need help organizing duplicate Options, you now have access to an Option code field.

  • Allows easy identification of duplicate options with different rates (e.g., B2B vs B2C)
  • Simplifies product selection in the itinerary builder
  • Hidden from client-facing documents
  • Setup details included in the supplier loading guidelines help page - Link to help page

๐Ÿ’Ž Enhancements/improvements ๐Ÿ’Ž

  • Enhance the supplier import to include Product and Option when importing via Tourwriter dashboard. - For more information contact support@tourwriter.com 

๐Ÿž Bug Fixes

  • Fix Axus integration for not pushing the edited item name for some types
  • Fix Axus for not sending Amenities as expected
  • Fix hidden items showing for itinerary summary export
  • Fix product inclusions styling
  • Fix infinite scroll error
  • Fix enquiry settings form missing fields
  • Fix duplicate locations related to co-ordinates
  • Fix special character changing bug when importing contacts

Release 1.70.1 - Updating product search 

๐Ÿ’Ž Enhancements/improvements ๐Ÿ’Ž 

A mini release to update the product search engine. 

The functionality of the product search was limited to the exact match of keywords. We have rebuilt product search with a more advanced search engine meaning when you include more than one search term the search engine reviews all supplier names, product names, tags and product codes from your database. Thins to note:

Results are returned based on a ranking system:
  1. A search where a keyword hits all fields will rank highly
  2. A search where a keyword only hits one field will rank lower
  3. Exact match (especially for Product code) will rank high
  4. Proximity of words to each other have an affect on the ranking results
When searching you should also consider:
  1. Prepositions and conjunctions are ignored. Words such as and, at, to etc
  2. Partial keywords appear in results, for example: delux without an e
  3. Results that rank equally display in alphabetical order
This update if specifically for the product search available on the Itinerary>Build tab. We plan to roll out and replace the existing search engines across other areas of the app soon.

Release 1.70.0


โœจ New Features & Enhancements for 8 July 2025 โœจ

  • Templates to quickly build itineraries:   Link to help page video and explainer here
    • Customers can now create a template itinerary. Template itineraries can be added to other itineraries just like adding a product or resource.
    • Itinerary templates are accessed on the new "Templates" tab of the "Itineraries" page
    • Templates contain items and pricing, but do not contain bookings, payments, contributors, travellers, agencies, or tasks.
    • Templates can be created from existing itineraries by clicking "..." next to the itinerary and selecting "Create template".
    • When building an itinerary, a template can be added in the builderโ€”this adds each item from the template to the itinerary.
    • Unlike itineraries, templates can be permanently deleted as well as archived.
  • Automatically add more images to the preview with the "Default itinerary images" panel : Link to help page video and online explainer here
    • Creating beautiful itineraries just got easier. You can now pre-select up to 5 images per product or supplier that will automatically appear in the itinerary preview.
    • Instead of having a primary supplier and product images, you can now assign up to 5 "Default itinerary images" to products and resources
    • All "Default itinerary images" will be added automatically to the Preview when a product or resource is added to an itinerary.
    • Smart filtering is enabled when adding images using "Filter by supplier".  Toggle off to view all available media.
    • Your existing primary supplier and product images have been automatically assigned to your products default itinerary images panel during the release

๐Ÿ’Ž Enhancements/improvements ๐Ÿ’Ž 

  • All product types can now span multiple days to help with overnight activities
  • Quick link access to open the "Edit item" dialog from the Pricing and Preview tabs so there is less clicking and scrolling.
  • Add "Booking reference" field to the reference field mapping for supplier payments
  • More fields added to Zoho Analytics
  • Add internal tracking to improve analytics

๐Ÿž Bug Fixes ๐Ÿž

  • Fix dialogs sometimes closing when the scrollbar is clicked
  • Fix itinerary status and template fields overlapping
  • Fix minor UX issues in the rate period dialog
  • Fix not being able to set start time and end time to the same time
  • Fix agent price sometimes showing more than two decimal places
  • Fix payments page sometimes crashing
  • Fix incorrect error message when editing an agency payment with no amount paid
  • Fix some German translations
  • Fix flight duration not displaying correctly for some items


Release 1.69.0


โœจ New Features & Enhancements released on 5 May 2025

  • New agency payments management:
     Keep track of payments to Agencies for agent commissions. View help file and detailed release video here.
  • Export statement button moved: 
    The Export statement/invoice button has moved to the Export button on the main navigation bar.
  • More changes to Edit price dialogs: 
    The "Commission" and "Margin" fields are now available when editing item or display prices giving better control for those who use Commission based pricing. View video explainer here.
  • New field mapping for Accounting integration with Xero:
     Update to Organisation setup to better map data from Tourwriter to Xero or your preferred Accounting system for both Incoming and Supplier payments. Help file on accounting setup here.
  • New supplier cancellation policy field:
     Save supplier cancellation policies and have them displayed on traveller documents if you desire. View help file here.
  • New product tags and improved search:
     You can add Tags to products. These along with Product code are now displayed in search results to help find the best product match.

๐Ÿ’Ž Enhancements/improvements 

  • Add toggle to expand and collapse grouped supplier payments
  • Add option to include display price in itinerary summary export
  • Improve display of totals on incoming payments and agency payments tabs
  • Make search insensitive to accent marks
  • Make use of default icons/labels consistent
  • Remove unused payment information from footer

๐Ÿž Bug Fixes

  • Fix end-dates for add-ons not showing on supplier confirmation page
  • Fix agent margin not showing as a negative number when it should
  • Fix itinerary currency appearing blank on pricing page after being removed from organisation currencies
  • Fix incorrect mapping for Transfer items when pushing to Axus
  • Fix itinerary split pricing sometimes incorrectly claiming that prices don't match the itinerary total price

Release 1.68.0


โœจ New Features & Enhancements released on 26 March


  • Manage multiple brands: 
    See more detail in the dedicated release video and help page.
  • Update to Display price function: 
    Better control of dynamic and fixed pricing with markup calculated off the Net. See more detail in the dedicated release video and help page.
  • Fixed currency exchange rates: 
    Set up fixed currency exchange periods to better manage itinerary pricing. See more detail in the dedicated release video and help file.
  • Stripe integration upgrade for 3DS authentication:
     Itinerary payments now use the Stripe hosted payment page.
  • New itinerary status:
     A Completed - Pending invoices status to help manage live but completed itineraries.
  • Filter by supplier:
     A new "Filter by" toggle has been added is available when searching for product images.
  • Update to Item locking function: 
    Users can now edit pricing for a Locked item.
  • Update to ZohoAnalytics API:
     More Tourwriter fields have been added to the API so even more data is available in Analytics.
  • Update for booking reconfirmation emails:
     Reconfirm bookings emails can now include a link for suppliers to reconfirm bookings.
  • Spot rates improvement:
     Improve reliability of third-party exchange rates integration.

๐Ÿž Bug Fixes

  • Fix error when adding contact to a supplier with an invalid website
  • Fix being able to clear a day containing items with locked prices
  • Fix some activity items having an invalid date range
  • Fix saving an introduction to the resource library not saving the description
  • Fix incorrect warning message when trying to create a resource without a title
  • Fix overlapping buttons on payments timeline when itinerary display language is French
  • Fix issues when creating a new organisation with a capital letter in the email address

Release 1.67.0


โœจ New Features & Enhancements released on 12 February 2025 


  • Manage multiple languages: 
    See more detail in the changelog below.
  • Faster Navigation: 
    Control-click itineraries and suppliers to open them in a new tab.
  • Editable Option Names: 
    You can now override option names for items in an itinerary.
  • Easier Quantity Entry:
     You can now manually type a quantity for itinerary items.
  • Previous Periods Pricing:
     Added the ability to calculate an itemโ€™s price using rates from previous periods.
  • Improved Agent Commission Management:
     A new "by type" toggle has been added for agency commission types.
  • Better Supplier Communication: 
    Added an option to send a copy of booking responses to suppliers when using the supplier confirmation page.
  • Streamlined Booking Emails:
     Multiple "booking update" emails are now consolidated into a single email.
  • Consistent Experience:
     The resources and enquiries libraries have been updated for a more unified look and feel.
  • Refined UI:
     Some full-screen modals have been converted into smaller dialogs for better usability.
  • Performance Boost:
     Improved login speed for a smoother experience.
  • Mobile-Friendly Dialogs: 
    Dialog windows are now easier to use on mobile devices.
๐Ÿž Bug Fixes
  • Fixed scrolling issues when selecting contacts for an itinerary.
  • Resolved inconsistencies when setting agent commissions above 100%.
  • Fixed a crash when editing agent pricing for items with no set price.
  • Refreshing prices now correctly updates the currency when no rates are set up.
  • Prevented itineraries from exceeding the 6-month maximum duration.
  • Fixed long item and introduction names not displaying properly.
  • Editing check-in instructions no longer causes unintended price recalculations.
  • Searching for contacts by full name now works correctly.
  • Public itineraries now correctly hide times when needed.
  • Overridden product names are now properly copied when duplicating itineraries.
  • Resolved an incorrect warning on the supplier payments tab for items without rates.
  • The chart of accounts is now sorted numerically.
  • Removed an unnecessary gap at the bottom of the supplier confirmation page.
  • Fixed an error when unlocking a paid incoming payment linked to Xero.
  • Supplier rates import now prevents invalid data entries.
  • Fixed an error when creating credit incoming payments while linked to Xero.
  • Credit incoming payments no longer switch to positive values after being edited in Xero.
  • Item durations now display correctly when publicly sharing an itinerary.
  • Fixed the main navigation changing color when adding a tag.

Release 1.66.0

The release of Xero integration for supplier payments



โœจ New features 

Xero integration for supplier payments
  • Add bulk actions to supplier payments tab
  • Add "Configure" button to Organisation โ†’ Integrations tab to configure sync of incoming payments and supplier payments. When an organisation connects to Xero for the first time, both syncs will be off by default
  • Add "Send to Xero" option to supplier payments that creates a Bill Payment in Xero. Once created, updates to the Bill Payment in Xero will automatically update the supplier payment in Tourwriter
  • Add credit notes and supplier payments to Xero integration. When creating an incoming payment with type "Credit", a Credit Note is created in Xero. Due to limitations with the Xero API, changes to Credit Notes in Xero are synced to Tourwriter every 24 hours
  • Add notification when the Xero integration becomes disconnected
Help file here
Import supplier rates
  • Add CSV rates import and export for supplier rates
  • Rates can now be bulk-exported to a CSV file
  • Rates can be also imported from a CSV file (using the export as a template)
  • Rates can also be bulk-deleted now
Help file here
Other exciting things
  • Add supplier restrictions
  • Add ability to have descriptions in multiple languages for resources
  • Precursor to bulk change language and select display languages coming soon

๐Ÿ’Ž Enhancements/improvements 

  • Add ability to override flight duration for itinerary items
  • Add "Reconfirmation Requested" and "Reconfirmed" booking statuses
  • Add ability to toggle between agent margin and agent markup/commission on the pricing page
  • Add ability to search suppliers by city and order results by city in supplier library
  • Add option to export itinerary summary PDF with agent prices or traveller prices
  • Add more fields to Zoho Analytics
  • Add option to include product code in booking request emails
  • Enhance the AxusTravelApp integration by including inclusions and maintaining item order when sending
  • Improve layout of booking status on the bookings tab

๐Ÿ› Bug-fixes 

  • Fix some itineraries not displaying items in a consistent order
  • Fix incoming payments not being marked as paid when the invoice in Xero is paid using a credit note
  • Fix buttons being visible when itinerary summary is exporting
  • Fix supplier payments export not using edited product names
  • Fix error sending booking update email when itinerary has lots of travellers
  • Fix error when using invalid email address for enquiries
  • Fix inconsistent display of option name on pricing, bookings, and supplier payments tabs
  • Fix end time of items not exporting to Axus
  • Fix Xero sync failing when invoice description is longer than 255 characters
  • Fix ordering of organisations on the login screen and context switcher being inconsistent
  • Fix bulk locking/unlocking items on the pricing tab not locking/unlocking agent prices
  • Fix locations fields not showing in the builder when a product only has one location
  • Fix itinerary introductions not being copied when an itinerary is duplicated

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