Supplier Cancellation Policy

Keep cancellation terms visible where your team needs them. Set a policy once on the supplier record and Tourwriter copies it to every booking automatically — with the flexibility to edit it for individual trips.

How to add a cancellation policy to a supplier

1. Go to the supplier record and open the Setup tab.
2. Enter the policy text in the Cancellation policy field.
3. Optionally tick Display when adding item if you want a warning to appear whenever this supplier is added to an itinerary.

How does the policy appear on a booking?

When you add a supplier to an itinerary, the cancellation policy copies automatically to the Bookings tab, under Edit booking > Cancellation policy.

From there, you can edit the policy text for that specific booking without changing the original supplier record. This is useful when you have negotiated different terms for a particular trip.

Refreshing a service from the Preview tab will not overwrite changes made at the booking level. Booking-level edits are preserved independently.

Can travellers see the cancellation policy?

No, not by default. To show cancellation policies to travellers:

1. Go to the Preview tab.
2. Click the menu icon and select Customise display.
3. Enable Show cancellation policies.
   

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If you need help, please contact our Support team via email (support@tourwriter.com) or live chat.

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