Tourwriter General Help Articles
Editing the Description on an Itinerary
In Tourwriter you can edit any description on an Itinerary preview using the item editor thereby overriding the prepopulated Supplier or Product descriptions. The following text is pushed to the Item description section: Text added to the Description ...
How to Confirm or Decline a Booking email sent from Tourwriter
Tourwriter customers can send booking requests via email direct to Suppliers. The Supplier can action these booking requests either by replying to the email or clicking the Respond to this request button if the Supplier Auto Confirmation function is ...
Itinerary inclusions
For customers wishing to provide travellers with a list of included items, Users can enable or disable Itinerary inclusions to appear at the bottom of the Itinerary Preview. To enable Itinerary inclusions: Navigate to the Pricing tab on an Itinerary ...
Can I duplicate an inactive itinerary?
Yes. You will need to restore the inactive itinerary and then duplicate it. You will also need to enter new itinerary dates when prompted.
Cancelling your Tourwriter Plan
Even though we don’t like to see you go, we have introduced an easier way to cancel your Tourwriter subscription. Click Organisation in the Tourwriter navigation bar Switch to the Settings tab. Scroll to the bottom to view the Manage subscription ...
Overwrite supplier markup
The Overwrite supplier markup setting lets you set a default agency markup percentage in the Default commission setup section of your agency record. The percentage set here will carry across to the itemised pricing table in any itineraries you ...
Traveller payments timeline
You can display past and upcoming travelers’ payments on both Postcard and Final itineraries using the Payments timeline feature. This is a simple way of communicating with your customers amounts due and the due dates. The payments timeline is only ...
Change postcard layout
Every Product type has a default display setting that determines the postcard layout when sharing with you travellers. To override the default setting you can override this using the Change layout function. Change layout To override the default ...
What happens with my success fee if my customer cancels their trip after I’ve confirmed the itinerary?
After an itinerary has been confirmed and success fee charged, the success fee will not be refunded. For this reason, we recommend only marking itineraries as ‘confirmed’ once you have received payment from your customer.
Archiving and Restoring Itineraries, Suppliers & More
The Archive and Restore feature lets you archive your itineraries, suppliers and products. You can also restore archived data at any point in time. You can omit an itinerary or a supplier from the main view and still recover it at a later time ...
Accessing Tourwriter in different languages
Introduction The primary language for Tourwriter is English however you can publish itineraries in a different Itinerary display language and Description language . More on these features can be found here. You can also use browser configuration ...
Can you load a currency that is not listed in Tourwriter?
All official currencies can be added from Organisation settings. Refer this article to know more information. You will not be able to add any virtual or digital currencies like Bitcoin, Doge etc.
Apply an internal reference to your itinerary
Often tour operators wish to use an internal naming convention for their itineraries or keep track of the different proposal versions you’ve created for a client. Naturally, you won’t want to include these details in the itinerary title that shows to ...
Calculate commission on top of gross
Similar to the calculate commission from gross commission type, the calculate commission on top of gross option fetches the agent commission percentage from the agency commission type setup. With this scenario you will still take home your usual ...
Adding Destination Information to an Itinerary
Destination information are items added to an itinerary and are not associated with a specific supplier. They provide a free-text area to add information and do not correlate to a particular supplier in your Tourwriter database. Adding destination ...
Editing Tourwriter Itineraries in Microsoft Word
Tourwriter allows exporting your itineraries to a PDF. You can, however, easily open the itinerary in Microsoft Word with just a few clicks and edit your PDF in a .doc or .docx format of Word. To get started with accessing your itineraries in Word, ...
Understanding your demo company
The demo company is your very own place to explore, learn, and practice using everything that Tourwriter has to offer. The demo company lets you test-drive everything that’s available in our most comprehensive plan. The Demo Company is fenced off ...
Importing and Exporting Contacts
The contacts import and export feature in Tourwriter lets you add your contact information to a grid formatted workspace and import/export contact data to/from Tourwriter. To import contacts, you need to populate data in the Import CSV (Comma ...
Troubleshooting login problems
This article helps you to troubleshoot login issues in Tourwriter. When you try logging in using your login credentials, but see the message The email address and/or password is incorrect, perform the following steps to reset your password:- Click ...
Voucher export
A user can export vouchers ready for sending to travellers. The export voucher button is available for confirmed itineraries once you select one or more bookings on the booking page. To export vouchers Confirm the itinerary On the bookings page, ...
Traveller Enquiries
The traveller enquiry feature enables a User to triage new travel enquiries ready for the itinerary sales process. Users can capture new enquiries manually or use the inbuilt Online form. All new enquiries are stored in the Enquiries library ready to ...
Manage your itinerary tasks
As well as the standard ‘tasks’ item in your primary navigation bar, you can also choose to create, manage and oversee tasks on a per itinerary basis as well. Any tasks created within the itinerary building process will automatically be ‘linked’ to ...
What is the difference between postcard and final template?
There are two different Itinerary template views that you can send to your customers at any stage of your sales process, depending on your design preference and the level of detail you wish to provide the traveller with. These are called Postcard and ...
Share your itineraries on social media
Sharing your itineraries via social media is a great way to show potential customers what you’re all about. We’ve added the ability to customise the itinerary description that displays when you post a public itinerary link on social platforms. When ...
Agency adds markup themselves
This setting is perfect for those agencies that prefer to add their own markup before onselling to the traveller. Itineraries with an agency on this commission setting will display a default agent markup of 0% for each line item while still applying ...
Duplicate Itineraries, Suppliers and More
The Duplicate functionality lets you copy several objects within Tourwriter. You can copy your Itineraries, Suppliers, Products and Options. The functionality lets you use an itinerary or a supplier as a template and base other itineraries or ...
Adding Branding and Supplementary Itinerary Information
With Tourwriter you can customise your itinerary footer any way you like. Alterations made to the footer on an Itinerary Proposal will extend to the Final Itinerary. Branding – adding your organisation’s logo At the bottom of the page, you can add ...
Tourwriter feature request hub
Tourwriter has partnered with Canny to create a Feature Request Hub so you can submit feedback and suggestions for changes to Tourwriter, and contribute to existing suggestions from the wider Tourwriter community. You can share your ideas on changes ...
Itinerary Pricing in Tourwriter
The Pricing tab gives you a complete, itemised breakdown of all bookable services in your itinerary. Prices are pulled automatically from your Supplier rates, so you can review, adjust, and finalise what your traveller will be charged — all in one ...
Media Library
The Media library is your image repository. Access the media library to upload media content, update media names and tags or delete media from the library. Any images added to the Medial library can be associated to Suppliers, Products, Resources or ...
Tourwriter WordPress Plugin
Displaying Tourwriter itineraries on your website is now as simple as creating regular posts. The Tourwriter Website plugin integrates the Tourwriter tour operator software with WordPress by allowing itineraries created in Tourwriter to be embedded ...
Tourwriter integration with Axus Travel App
Through the Tourwriter integration with the AxusTravelApp, you can share a Tourwriter itinerary to your Axus account. Each user can store their Axus login information in their user profile in Tourwriter. You can also re-share a previously shared ...
Zoho Analytics Integration
Tourwriter has partnered with Zoho Analytics allowing you to visualise your Tourwriter data with a sophisticated business intelligence tool. Through Zoho Analytics integration, you can work with your Tourwriter data to generate reports and dashboards ...
Traveller Enquiries
The traveller enquiry feature enables a User to triage new travel enquiries ready for the itinerary sales process. Users can capture new enquiries manually or use the inbuilt Online form. All new enquiries are stored in the Enquiries library ready to ...
What happens when an itinerary becomes inactive?
An inactive itinerary can not be edited by a User and travellers or anyone outside of your Tourwriter organisation attempting to access a shared itinerary will see a generic message letting them know that the itinerary is no longer available. When ...
Split pricing for itinerary travellers
The Split pricing feature is designed for customers who need to price itineraries with different prices for individual travellers or group of travellers within an itinerary. An agent can assign a unique sell price to each traveller or traveller ...
Customise: How to customise your display themes
All Tourwriter users have the option of customsing their display settings to best suits their brand. The settings you select will appear in your Itinerary Postcard and Final both digitally and in Print. To access the display settings in Tourwriter, ...
Booking email settings explained
Tourwriter’s booking features allow you to effortlessly send booking requests to your suppliers, and receive responses all from within the software. In this article, learn how to customise the booking email settings to you and your team’s needs. ...
Edit product name after adding to an Itinerary
Users can edit the name of a product item once the Item is in the Build tab. The edited Item name will display in all areas of the application including the Pricing, Booking, Payments and Preview tabs. This feature is useful for generic products in ...
Exporting a Travellers List
Tourwriter allows you to export a list of travellers to a customizable PDF file that provides an overview of traveller details, for one or more travellers. Your PDF export can be configured to include/exclude certain details that are stored in the ...
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