Support: How Tourwriter helps you
In this article, we'll walk through the multitude of ways the Tourwriter team is here to support you in every step of your Tourwriter journey.
Reach out to Support
- Help Centre: Access our self-service knowledge base anytime via the in-app help button (see below where to locate) or the following link (tip - bookmark this in your browser): learn.tourwriter.com
- In app chat: The in-app chat support is also available, and users can opt to switch to a virtual phone call and screen share with a support team member for further assistance. You can the in-app icon in the bottom right hand corner of your screen. Note, if you can't see this - you may need to check your computer settings for pop-ups as could be blocked.
- Email: For email support, customers can send an email to support@tourwriter.com. This isn’t always instant, we will respond within the below timeframes.
Tourwriter’s support team is available from Monday to Friday during specific business hours. Note that there may be an increased waiting time during support hours when there are support surges. There is no support coverage on weekends and public holidays, and queries are addressed on the next business day. For full Support Policy, view this here.
If you have a request for a product or feature you can't quite find, or wish Tourwriter had - please register these here at our Feature Request Hub:
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