As your organisation’s admin, you can manage invitations sent to other organisation members. You can invite a new member, resend an invite, and also cancel a pending invite.
Inviting a new user
As an admin, you can add a new user to your team through a few simple steps:
Go to Organisation > Team in the navigation bar.
- Select Invite team member.
- Enter the new member's name and email address.
- Select a Role from the dropdown. A short description appears below each option to help you choose.
- Select a Company role from the dropdown to reflect their job title.
- Click Send invite.
The invitee receives an email with an activation link. When they click Activate my account, they are prompted to set a password and can then log in.
Invitation links expire after 72 hours. If a link expires before the user activates their account, you can resend it — see below.
Resend an invitation
If an invitee does not activate their Tourwriter account within 72 hours of receiving the invitation email, the link expires. As an admin, you can resend the invitation rather than sending a new invitation.
- Go to Organisation > Team.
- Find the user with a Pending or Expired status.
- Open the Options menu by clicking the three vertical dots at the end of their row.
- Select Resend invitation.
Cancel an invitation
You can only cancel an invitation while its status is Pending.
- Go to Organisation > Team.
- Find the user with a Pending status.
- Open the Options menu.
- Select Cancel invitation.
If the user clicks the link in the cancelled invitation email, they will see an error message rather than an account setup screen.
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